Question 1

What is a SuperPass day pass?

Accepted Answer

A day pass is a “day ticket” to a hotel or beach club that lets you enjoy its facilities, plus food and drinks according to each property's policies — it can be an All-Inclusive plan, or a credit amount you can use at its restaurants and bars.

Question 2

What's included with a day pass?

Accepted Answer

What's included with each day pass is listed on that hotel or beach club's page. It can range from pool access to loungers, towels, food and drinks, among other services — make sure to check exactly what's included with your day pass and what isn't, so you can bring extra money for the spa, diving lessons, tours, or a souvenir.

Question 3

How far in advance can I book a day pass?

Accepted Answer

You can book your day pass up to the same day, depending on each hotel or beach club's policy. We recommend booking a couple of days ahead so you can plan your day better and enjoy your day pass from start to finish.

Question 4

Can I book a day pass if I'm a minor?

Accepted Answer

Yes, you can book online as long as you're the credit or debit card holder. Just remember that when you arrive at the hotel or beach club, minors must be accompanied by an adult and show proof of age with an official photo ID. Only guests 18 and up — and in some cases 21 and up — can drink alcohol, depending on each property's policy.

Question 5

How do I know if my day pass is confirmed?

Accepted Answer

Once your card is charged, SuperPass shows you your confirmation number and a summary of your day pass, along with the option to download your voucher right away. The system also sends an automatic email with your full purchase details and the link to download the voucher, which you'll need to show along with an official ID when you arrive. There's no need to call the hotel or beach club — your voucher is your confirmation.

Question 6

Do I have to pay anything extra at the hotel or beach club?

Accepted Answer

Only when the day pass says SuperPass charges a deposit and you pay the rest directly at the hotel or beach club — otherwise there's nothing extra to pay. It's important to check what's included and what isn't so you know exactly what your day pass covers. In some cases, part of the payment comes back as credit for food and drinks, and any amount beyond that credit is paid by the guest. We recommend bringing extra cash, since some places ask for a deposit for towels or lockers that's returned once you're done using them — this varies by day pass and by each partner's policies.

Question 7

Is it safe to book with SuperPass?

Accepted Answer

It's 100% safe — we handle your data according to the protocols set out in Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). We also hold a security certificate issued by WebTrust SM/TM that guarantees proper data encryption, use advanced anti-fraud systems, and partner with McAfee Secure and OpenPay by Bancomer.

Question 8

How do I book a day pass?

Accepted Answer

Choose your destination, pick a hotel and a day pass, enter the date and number of guests, and pay the deposit online. You'll get a confirmation email with your voucher.

Question 9

Why do I only pay part of it online?

Accepted Answer

Superpass only charges the deposit in advance to secure your reservation. You pay the rest when you arrive at the hotel.

Question 10

Can I cancel my reservation?

Accepted Answer

Yes. If you let us know before 9:00 a.m. on the day of your visit (by phone or from your Dashboard), your deposit becomes store credit valid for 1 year, which you can use to change the date, hotel, or destination. No cash refunds.

Question 11

What happens if I don't cancel and don't show up?

Accepted Answer

If you don't cancel and don't show up at the hotel, you lose your deposit (no-show). The hotel won't charge anything extra.

Question 12

Can I also book a stay with Superpass?

Accepted Answer

Yes. On the Stays tab you can search and book rooms at hundreds of hotels through our providers. Stays are paid in full online.

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